Customer Service & Back Office Systems

• Customer Service
• Data Backups
• Data Collection
• Import Automation
• Inventory Management
• Management Reports
• Report Automation

Businesses that want to use their existing systems and network and expand them to the Web are coming to Optimal Process for help. We will work within the framework of a company's already successful structure. This reduces cost and training time.Use powerful and secure web tools to expand your office network to a global audience of customers, clients, vendors, and field staff.

We also help integrate your existing systems with other web tools. The addition of seemless integration will help with productivity and insure precise information. Use the enormous strides that have been made with web tools and take your systems to another level. Leap frog over years of development and innovation to the latest and greatest technologies.

Give your IT people a break from maintaining data between multiple systems. We can look at operations from an outsiders perspective and help IT professionals manage systems. If your MIS is on the defensive, their effectiveness is stifled. Let us help let them breathe by looking at long term solutions.

Customer Service- give your customer service people a leg up by providing them with custom reports. The answer is at their fingertips.

Data Backups- we customize backups and send them to an offsite, secure webspace. We offer instant access to backed up information and email notification of backup success.

Data Collection- Customized webforms configured for input into your database

Import Automation- import data between applications as a task.

Inventory Management- We design and implement custom reports for production replinishment, inventory, reorderint, order tickets, We have extensive knowledge in manufacturing and distribution.

Management Reports- high level reporting is an art form. With the right data, and our know how, the report of your dreams is possible. Use your insight and our experience to create the management report that an "out of the box" software doesnt offer.

Report Automation- schedule, generate, and email custom reports to a custom list of recipents.